Privacy policy

Last updated: June 27, 2025
niceturns operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information that has been anonymized or de-identified. Depending on how you interact with the Services, where you live, and applicable law, we may collect or process:
  • Contact details such as name, billing and shipping address, phone number, and email address.
  • Financial information such as payment card details, financial account information, transaction details, form of payment, and payment confirmations.
  • Account information such as username, password, security questions, preferences, and settings.
  • Transaction information such as items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.
  • Communications with us such as information you include when you contact customer support.
  • Device information such as device, browser, or network details, IP address, and other unique identifiers.
  • Usage information such as how and when you interact with or navigate the Services.
Personal Information Sources
  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide information.
  • Automatically through the Services from your device and via cookies and similar technologies.
  • From service providers that collect or process information on our behalf.
  • From partners or other third parties.
How We Use Your Personal Information
  • Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfill orders, remember preferences, send account notices, handle returns and exchanges, manage your account, arrange shipping, enable reviews, and personalize your shopping experience.
  • Marketing and advertising. To send marketing communications by email, text, or postal mail and to show online ads on our Services or other sites based on your activity.
  • SMS abandoned cart notifications. Our website uses cookies to track items placed in your cart, including when you abandon your cart, to determine when to send cart reminder messages via SMS.
  • Security and fraud prevention. To authenticate accounts, provide a secure shopping experience, detect and investigate fraud or malicious activity, protect public safety, and secure the Services. Keep your credentials confidential.
  • Communicating with you. To provide customer support and maintain our relationship with you.
  • Legal reasons. To comply with law or legal process, respond to government requests, participate in legal proceedings, and enforce our terms or policies.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
  • With Shopify, vendors, and other service providers (for example IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertising. Our partners use information in accordance with their privacy notices. Depending on where you reside, you may have the right to direct us not to share information for targeted advertising. You can opt out here.
  • Text messaging data. Text messaging originator opt-in data and consent will not be shared with any third parties.
  • When you direct or consent to a disclosure, such as to ship products or through social media widgets or login integrations.
  • Within our corporate group or affiliates.
  • In connection with a business transaction or as required by law, to enforce terms, or to protect the Services and our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit may be transmitted to and shared with Shopify and other third parties, including outside your country. Shopify may also use information obtained from your interactions with our store and other merchants to provide enhanced features. In these instances, Shopify is responsible for processing and responding to requests related to that use. Learn more in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may link to third-party websites or platforms. Review their privacy and security policies. We are not responsible for those sites or information you provide there. Information shared on public or social platforms may be viewable by others. Inclusion of links does not imply endorsement.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who provided personal information, contact us to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention
No security measures are perfect or impenetrable. Information sent to us may not be secure in transit. Avoid using unsecure channels for sensitive information. How long we retain personal information depends on factors such as account maintenance, Service needs, legal obligations, dispute resolution, and enforcement of agreements.
Your Rights and Choices
Depending on where you live and subject to legal limits, you may have the following rights regarding your personal information:
  • Right to access / know.
  • Right to delete.
  • Right to correct.
  • Right of portability.
  • Right to opt out of sale or sharing for targeted advertising. You may opt out here. If you visit our site with the Global Privacy Control signal enabled, we will treat that as a request to opt out for the browser and device used. Learn more at globalprivacycontrol.org. Aside from GPC, we do not recognize other “Do Not Track” signals.
  • Managing communication preferences. You may unsubscribe from promotional emails at any time. We may still send non-promotional emails related to your account or orders.
If you reside in the UK or European Economic Area and subject to local law, you may also have the right to object to or restrict processing and to withdraw consent where processing is based on consent. Withdrawal does not affect prior lawful processing.
You may exercise rights where indicated on the Services or by contacting us using the details below. To learn more about Shopify’s use of personal information and related rights, visit privacy.shopify.com. We will not discriminate against you for exercising your rights. We may need to verify your identity and may require proof of authorization for agent requests.
Complaints
If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.
International Transfers
We may transfer, store, and process your personal information outside your country. For transfers out of the EEA or UK, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or UK equivalents, unless the destination country has been deemed adequate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post updates here, adjust the “Last updated” date, and provide notice as required by law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise your rights, email paul@niceturns.co or write to us at: 57 Westchester Avenue, PO Box 4, Pound Ridge, NY 10576, USA. For applicable data protection laws, we are the data controller of your personal information.